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Customer Service

  • Shipping & Delivery

    Trusted Wellness ships anywhere in the US. Most in stock items leave our warehouse within 1-2 business days. On occasion, some items are shipped directly from the manufacturer. These items typically ship within 3-4 business days. Orders with "Standard" shipping are typically delivered within 3-7 business days. "Expedited" orders will typically arrive within 2-3 business days.

    Most orders ship within 1 business day from our Scottsdale, Arizona warehouse. Current shipping rates are located on our Shipping & Returns page.

  • Privacy & Security

    At Trusted Wellness, we realize that you are concerned about safeguarding your online privacy. When you shop with us you can rest assured that we are dedicated to protecting any personal information we obtain from you. Our Privacy Policy is designed to answer your questions regarding online privacy and security. What personal information about customers does Trusted Wellness gather? You can visit our sites without any need to register with us. However, most of our sites contain special sections and privileges for users who do register. During the registration process, we store your name, e-mail address and zip code. During the ordering process, we obtain information such as your mailing address, billing address, and phone number. This information is not shared with outside companies. Our web server will automatically collect standard anonymous information (such as web log data and IP addresses). This information, which is never shared outside of Trusted Wellness, helps us spot trends, improve our products, and improve the functionality of our website. Like all retail websites, we use cookies to store your preferences and to help us remember you as a user when you make return visits to the website. We also use cookies to record session information such as items saved to your shopping cart(s), the different web pages you view on our website, and the last website you visited prior to visiting ours. How can I change my personal information? At any time, you can review and modify the information you gave us during the registration process. Just go to your account page. There, you have the option of looking over the information that you gave us and changing or updating that information if desired. How will I be notified if your Privacy Policy changes? We may amend our Privacy Policy at any time. If we make any material changes in the way we collect or use your personal information, we will notify you by sending you an e-mail at the last e-mail address you provided us, and/or by prominently posting notice of the changes on our website.

    Complete information about our privacy policy is available on our Privacy Policy page.

  • Returns & Replacements

    We gladly accept returns of unused and unworn merchandise within 30 days from when the order ships and/or the return window specified in the product details. You may choose to have your return refunded in the form of a store credit or to have the payment refunded to your credit card, just return your items in the original packaging with all accompanying materials.

    For health and safety reasons, Hygiene items are not returnable unless defective. If a defective hygiene item must be returned, please contact customer service at 1-480-887-8903 for special return instructions.

    ** Please note: exceptions may apply. Final sale merchandise will be indicated in the product details.

    Please allow 10 business days for transit plus an additional 7 days for the return to be processed and refunded. We will notify you via email when this process is complete. If you are returning an item that arrived damaged, sent in error or if you have any questions regarding the return process, please don’t hesitate to contact us at contact@trustedwellness.com. If you would like to speak with one of our knowledgeable customer service representatives, call us at -480-887-8903, Monday-Friday, from 8:00 a.m. to 4:00 p.m., MST.

    Shipping charges and return shipping charges are not refundable unless:

    • The item received is different than what was ordered
    • The item received is found to be defective within 30 days of original shipment date

    **PLEASE NOTE** Items returned for reasons other than the two listed above will be subject to a 15% - 20% reprocessing fee.

    Returns should be sent, in their original packaging, to:

    Trusted Wellness
    ATTN: Returns Dept
    9170 E Bahia Drive, Suite 106
    Scottsdale, AZ 85260

  • Ordering

    Orders may be placed 24 hours a day, 7 days a week, 365 days a year on our secure website. Customers who prefer to speak to a representative may call us at 1-480-887-8903 to place an order over the phone.

    Representatives are available from 8:00 AM to 4:00 PM MST.

  • Payment, Pricing & Promotions

    Trusted Wellness accepts Visa, MasterCard, Discover and American Express, as well as Paypal and Amazon Payments. Commercial customers wishing to inquire about terms should call 1-480-887-8903 between 9:00 AM and 5:00 PM MST.

    We make every effort to ensure that the pricing displayed on the website is up to date and correct, however occasionally pricing errors may occur. Trusted Wellness reserves the right to cancel any orders made with incorrect pricing.

    Trusted Wellness will occasionally offer promotional discounts on prices and/or shipping. We make every effort to ensure that the promotional discounts are accurate, however occasionally pricing or discount errors may occur. Trusted Wellness reserves the right to adjust orders to the correct promotional discount, or cancel at our discretion.

  • Viewing Orders

    Customers are encouraged to register for an account prior to placing an order. Registered customers may view their order history, make changes to orders, request returns and view tracking information for any order they've place at trustedwellness.com. You may register for an account here.

    Customers who choose not to register for an account can still view the status and tracking information for their orders here.

  • Updating Account Information

    Registered customers may update their account information by logging into their account here.